Keeping Your Display Live, Season After Season
A stadium screen is not a one-time purchase — it is a system that must run for years, under match-day pressure, weather, and constant use. Our Operations service keeps it monitored, maintained, and updated for the long term.
Six Services, One Long-Term Contract
Operations is not a single service — it is a bundle of ongoing responsibilities. Deploy all six modules, or activate only the ones your venue needs today.
24/7 Remote Monitoring
Cloud-based dashboard tracks screen status, signal health, and temperature in real time — 24 hours a day, 365 days a year, without on-site staff.
- Real-time health dashboard
- Automatic fault alerts
- 24/7 operations center coverage
Preventive Maintenance
Scheduled inspections, cleaning, calibration, and firmware checks — we catch degradation before it becomes a match-day problem.
- Quarterly on-site inspection
- Panel cleaning & calibration
- Firmware & driver updates
Fault Response & Remote Fix
When something goes wrong, our operations center responds within hours — remote diagnosis first, on-site dispatch when necessary.
- < 4h remote diagnosis target
- On-site dispatch for critical faults
- Documented incident reports
Spare Parts Guarantee
Critical spare parts — modules, receiving cards, power supplies — reserved and stocked for your project, available for fast shipment.
- Reserved spares for your system
- 7+ years parts availability
- Fast-ship replacement program
System Upgrades
Your venue evolves — new sports, new events, new data feeds. We deliver control software and firmware upgrades to keep the system current.
- Control software updates
- New sport & event presets
- Hardware refresh planning
Annual Health Report
Once a year, we deliver a full system health report — uptime, incidents, degradation trends, and recommended actions for the next season.
- Yearly performance review
- Component degradation analysis
- Recommendations for next season
Response Times, Level by Level
Not every issue is a match-day emergency. We classify faults by severity, so the right level of response is triggered automatically — no waiting in a ticket queue during kickoff.
| Severity | Definition | Remote Response | On-Site Response |
|---|---|---|---|
| P1 Critical | System failure during a live event, or a full display outage affecting broadcast or match-day operations. | < 30 min Immediate | < 24 h Dispatch |
| P2 Major | Partial system failure — one screen offline, or a section of a large display not rendering correctly. | < 2 h Remote Fix | < 72 h Dispatch |
| P3 Minor | Localized issue — single module discoloration, dead pixels, or content playback irregularities. | < 24 h Diagnosis | Next Visit Scheduled |
| P4 Advisory | Non-urgent items — firmware update requests, feature questions, or forward-looking maintenance planning. | < 3 days Response | Next Visit Scheduled |
Three Tiers. One Commitment to Uptime.
Every service plan includes remote monitoring and warranty coverage. What changes is the response speed, the on-site scope, and the level of dedicated support.
Essential
For community venues and training facilities that need reliable remote support without on-site commitment.
- 24/7 remote monitoring
- Email & phone support
- Firmware updates included
- Annual health report
- Scheduled on-site inspections
- Reserved spare parts
- Dedicated account engineer
Professional
For league stadiums and competition venues where uptime and match-day reliability are non-negotiable.
- 24/7 remote monitoring
- Priority email & phone support
- Firmware & software updates
- Quarterly on-site inspection
- Reserved spare parts for your system
- Annual health report & review
- Dedicated account engineer
Enterprise
For major venues, national leagues, and multi-site operations that require match-day standby and dedicated engineering.
- 24/7 remote monitoring + dedicated line
- Immediate engineering response
- All firmware & software updates
- Monthly on-site inspection
- Dedicated spare parts inventory
- Match-day standby engineer
- Dedicated account engineer
Pricing is project-based and depends on screen count, location, and service level. Custom SLAs available for critical venues — talk to us about multi-site contracts.
Let’s Design Your Service Plan
Every venue operates differently. Tell us the number of screens, your location, and your match-day requirements — we’ll propose a service plan that matches your real operational needs.
Request a Service Plan
Fill in the form and our operations team will respond within 24 hours.